We are not sure if you have ever read a multi-page hard to read service level agreement from web hosting providers. ForwardWebHost believes in uptime and reliability of your website and applications. We are obsessed about security, reliability, and great hardware to keep your website up an running. We eat live and breath server technology!
Quality Components
The FWH Hosting Platform is built with high quality hardware, network providers,
and the servers are stabilized and secured by seasoned system administrators.
Intelligent & Fast Acting Staff
The FWH Support Platform will provide you with the most accurate technical answer
in the easier to understand language possible. The support teams goal is to
provide solutions to problems and go the extra mile.
FWH Honesty
Above all things you will receive nothing less than brutal honesty from us at
all times. The FWH team has built a reliable infrastructure that we
are very proud of. When a problem occurs we will make every attempt
to provide you straight answers that are both honest and timely!
The FWH SLA Promise is simple. We despise unscheduled downtime and, unless you are the cause of the problem, we will credit your account 1 day of free service, up to 1 month credit, for every 60 minutes of unscheduled downtime.
Please note that the first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is 1 month of service. Credits are available only for future services/invoices and will not be issued as refunds. All credit requests must be received within 10 days of the outage for a Single Outage SLA Request, or within 10 days following the end of the calendar month for a Monthly Performance SLA Request. Requests received after these timeframes will be denied - no exceptions. The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled maintenance, DDoS or similar attack, hardware failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control.
